| Experience |
| 1. Were you made to feel welcome on arrival to the Hand Wash Café? |
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| 2. Was the service and presentation of the café appealing to you? |
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| 3. How was the food and beverage quality? |
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| 4. Was the appearance of our car wash clean and tidy? |
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| 5. Were the departing staff kind and courteous? |
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| 6. Were you satisfied with the amount of time spent at the Hand Wash Café? |
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| Quality |
| 1. Were you satisfied with the interior of your car? |
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| 2. Were you satisfied with the wash bay crew? |
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| 3. Were the wheels cleaned to an acceptable standard? |
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| 4. Were the windows cleaned to an acceptable standard? |
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| 5. Was the overall appearance of your vehicle appealing? |
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| 6. Do you feel that the Hand Wash Café provides a 'Value for Money Service?' |
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