By Steve Okun
When it comes to innovation, the United States apparently doesn’t have the market cornered on creative carwashing. One example: There’s a small but growing chain of hand-carwashes in Australia that has creatively applied some technology that is paying off quite nicely by reducing costs while enhancing its reputation in the community as well as enriching the overall customer experience.
Hand Wash Café currently operates three locations in Queensland, with several others under construction. The hand-carwash and café idea is the brainchild of well known Brisbane & Australian rugby league Hall Of Fame celebrity Chris Johns. In partnership with world cricket legend Ian Healy they’ve created a high quality, time efficient hand-carwashing service that boasts some uniquely popular advantages.
Bountiful Help From Mother Nature
Water is essential to sustaining all life; we simply can’t live without it. And if you’re in the business of washing cars, water is fundamental to your livelihood. Atmospherically, water comes from three basic places: in the ground, from our waterways, and out of the sky.
Most carwashes use water that comes from under the ground, either via wells and aquifers or through a municipal water system. However, with the increase of drought conditions worldwide, many are returning to the fundamentals of capturing, containing and reusing rainwater as a supplement to our most basic needs. The easiest and most obvious use of rainwater is for irrigating landscaping. Other domestic uses include washing clothing and supplying toilets.
Given the growing challenge of restricted water use due to droughts, the owners of Hand Wash Café decided to harness and reuse rainwater as a major source of non-potable water for vehicle washing and rinsing process. After doing a feasibility analysis of the costs, they invested several hundred thousand dollars to create a rainwater harvesting system that utilizes sedimentation, filtration, chlorination, and cyclonic extraction of minute solids from captured rainwater that is harvested from the rooftop of their facility and stored in huge underground tanks.
A series of holding and processing tanks supply 500,000 liters of water for washing and rinsing vehicles in their retail operation. Although they are not completely self-contained, the majority of their washing process is fed by rainwater that supplements the closed-loop reclaim and recirculation system. Not a drop is wasted, and that conservation effort has been applauded by Australian governmental agencies from within their country as well as by the International Carwash Association several years ago when Hand Wash Café was given an industry award for Innovation in Carwashing.
Named the “world’s best practices process” by Australian media, Hand Wash Café has demonstrated the most frugal use of water in professional carwashing worldwide simply by applying an age-old practice of harvesting rainwater. Unfortunately, the United States is quite a bit more conflicted about rainwater harvesting with no uniform national policy on its conservation and reuse. It remains an issue dealt with individually from state to state, running the gamut from encouraging the use of rainwater to actually outlawing it. It makes good business sense to investigate what your particular state allows regarding rainwater harvesting. Even limiting the use to landscape maintenance is a good start, and moving towards the eventual acceptance of an integrated system that supplements your current use of municipal water resources is a logical direction for development. Hand Wash Café has created an identity of being an excellent steward of the environment. And that appreciative community acceptance builds business and makes life a whole lot easier for them. It also saves them many thousands of dollars in overhead each month. In fact, many of their customers feel that using rainwater actually provides them a superior carwash result, and have become staunch supporters of the chain’s facilities.

Another Innovation: A Magic Carpet Ride!
Hand Wash Café’s first wash was initially equipped with a conventional roller & chain conveyor with steel guide rails that contained cars as they rolled through the entire length of the tunnel. The rails made the workspace cumbersome and the chain and rollers were noisy and posed a clear danger to the washing staff.
Chris and Ian soon recognized the value and safety provided by upgrading to a moving-floor conveyor system. By upgrading to the flat belt design, they completely eliminated the risks associated with wheel and tire damage as well as the undercarriage clearance restrictions from guide rail intrusion. Since the washing is accomplished by manually mitting in the tunnel, the flat floor with no guide rail obstruction to staff foot traffic, the process is much safer, too. Now, due to the conspicuous benefits of a moving floor conveyor system and customer insistence for the upgrade benefit, all their washes are using flat-belts in the washing process.

The owners were genuinely surprised at the powerfully positive customer reaction to the new moving-floor phenomenon that enabled their cars to safely glide atop the conveyor belt just like taking a magic carpet ride. Nothing touching the wheels or tires, and there are none of the risks associated with a rolling vehicle.

Assembly-Line Processing Increases Capacity
Chris Johns feeling is that time is money and improvements that increase production and decrease customer wait-time are well worth the investment, even in challenging economic times. Accordingly, he’s decided to upgrade by conveyorizing his hands-on operation by implementing Flex-Serve along with the increased capacity of a moving-floor Express After-Care operation. With the upgrade of two side-by-side moving-floor conveyors, Hand Wash Café can now process 50-60 cars-per-hour with select detailing services. Johns says that by upgrading, he is using less space to produce more cars… and create and maintain happier customers. Johns says it makes perfect sense that a detailing activity take steps to capitalize on the upscale image of a moving-floor conveyor, especially if it distinguishes what you do when compared will all others. “The conveyor company, Safetveyr, showed us how to do more… with less, and that has had a very positive impact on our bottom-line.”
“Although the move was a bit more expensive up-front, the payback in productivity as well as marketing with a conspicuously visible competitive advantage makes it quite worthwhile. We anticipate a quick return on our investment as demonstrated by our previous experience with the flat-belt in our carwash processing.” Johns increased his peak capacity in hand-carwash production to 125-per-hour with the upgrade, and expects his price-points in detailing to accelerate the express after-care upgrade payback considerably.
Chris and Ian invite fellow carwash mates from the United States to visit them and see how they’ve maximized the prudent use of rainwater in their operations. And while there, enjoy a ride on one of their magic carpets!
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Chris Johns
Chris Johns had an outstanding career as a rugby league player and administrator. He played for the Brisbane Broncos between 1988 and 1996 having begun his career with the St George Dragons. Johns played in Broncos premiership teams in 1992 and 1993 and he is one of only six Broncos Hall of Fame inductees. He also made nine State of Origin appearances for NSW and played 23 games for Australia.
Johns was the inaugural CEO of the Melbourne Storm in 1998 and played a major role in their first premiership. Johns’ preoccupation these days is discovering world best practice in carwash procedures to implement them at our sites. USA is the most established nation for what we do and he has viewed, washed and installed conveyors with American owners from San Francisco to Florida.
Johns is currently on the periphery of rugby league, but keeps a keen interest on the progress of his three NRL clubs – the Broncos, the Dragons and the Storm.
Ian Healy
Ian Healy was a permanent fixture in the Australian Cricket Team from 1988 to 1999, missing just one Test – because of a broken thumb. Healy amassed five world records along the way.
He held the world record for the most dismissals by a wicket keeper (395) and has played more Test matches (119) than any other wicket keeper in Australian history. In 1994, he was appointed Australian Test Cricket Vice-Captain and in 2000 was named Australian Wicketkeeper of the Century.
Since retiring in 1999 Healy has moved into the commentary box with Channel 9 to provide insightful observations on the world champion Aussies. He also reads the nightly sports news for the Queensland 9 television network.
Along with Chris Johns, Healy keeps his eye on all the footy codes, Broncos, Reds and the Lions and absolutely loves a game of golf.